Each route publishes its own policy
Cancellation and refund terms are set per route, not sitewide. Every route page shows a “Cancellation & refund policy for this route” section with the free-cancellation window, the exact refund slabs and how the advance is treated. The same policy is repeated inside the booking form before you pay, and the version you agreed to is saved with your booking — so the terms shown at the time of booking are the terms that apply, even if the route is updated later.
Where a route has not published its own terms, the platform default below applies.
Platform default cancellation windows
- More than 24 hours before pickup: Full refund of everything paid.
- 6–24 hours before pickup: 75% refund of the amount paid — the balance covers driver allocation and opportunity cost.
- 2–6 hours before pickup: 50% refund of the amount paid — the balance covers driver allocation and opportunity cost.
- Less than 2 hours before pickup, or a no-show: Non-refundable.
Hours are counted from the scheduled pickup time. Some routes are marked advance non-refundable or advance adjustable against a rescheduled trip — where that is the case it is stated on the route page and at checkout.
Airport transfers
Because a driver is dispatched early, airport pickups follow the windows published on that route measured from the scheduled pickup time (not flight time). Genuine flight delays > 60 minutes are honoured at no extra charge if you notify us as soon as possible.
Driver / vehicle no-show
If the assigned driver does not arrive within 30 minutes of the scheduled pickup, you are entitled to a 100% refund of any amount paid, plus a goodwill credit for a future booking. Report a no-show to us immediately so we can also dispatch a replacement partner.
Refund timelines
Approved refunds are initiated within 2 working days and typically reflect in your source account within 5–7 working days depending on your bank or wallet.
How to cancel
- Reply to your booking confirmation email or WhatsApp message.
- Or call/WhatsApp us at +91 9805281458.
- Or email book@localtaxi.in from the address you booked with.
Disputes
If you believe a refund was wrongly denied, escalate to our Grievance Officer within 15 days. See the Grievance Officer page for contact details and SLAs.
Last updated: September 12, 2026