In accordance with Rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and section 5(9) of the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are published below.
Name: Grievance Officer
Email: grievance@localtaxi.in
Phone: +91 9805281458
Postal address: Mall Road, Manali, Himachal Pradesh 175131
Working hours: Monday to Saturday, 10:00 – 18:00 IST
What you can report
- Complaints about content, listings, or partners on Local Taxi.
- Requests to access, correct or erase your personal data.
- Suspected impersonation, fraud or safety issues.
- Copyright / trademark infringement.
Response timelines
- Acknowledgement within 24 hours of receipt.
- Resolution within 15 days of the complaint being registered, in line with the IT Rules 2021.
What to include
To help us resolve your complaint quickly, please share: your name and contact details, a clear description of the issue, the URL(s) involved, and any supporting screenshots or documents.
Last updated: September 12, 2026